Please help! I don’t want to be THAT customer but I did pay almost $700 for him. I bought my Riley (the Quinn kit) a couple months ago. He was my answer to ‘I don’t get the four children I want and instead must stop at two’ (long story, ask if you like, otherwise I won’t bore you) and has become sort of a comfort item (something about baby weight with what looks SO much like a real baby shrug). Anyway his rooting came out almost instantly even though he was never roughly used (I never even brushed his hair, just smoothed it with my hand). She was very good about it and offered to pay to have him shipped back. Turns out instead of rerooting the original head she painted a whole new one (can you not reroot a head? #newbie). His hair looks pretty good (and what do I know, rooting scares me, haha). But there are several flaws that I could not see in the one short video she sent and I’m just not happy with him ️
There are pencil marks (they look like maybe they’re supposed to be hair…?) that look super out of place. Baby acne on the nose (and top of the ear) that is SUPER obvious… there’s almost NO color to his sweet, bowed, upper lip. And the purple she added to his upper lids doesn’t look blended well (to the point it almost looks like a port wine stain at the corner of one eye). He just looks like he was done in a hurry. Which, considering she had him for 13 days (not including days for shipping) seems a little much.
What do I do? As I said, I don’t want to be THAT customer and she already ‘fixed’ him once but… Then there’s the fact that I was without him for THREE weeks and as I said he’s become a sort of help with my anxiety…